- How do I receive the NZeTA and should I print it?
You will receive a text message and an e-mail once your application has been approved. The email contains a link to your personal status page. On this page, you can check the status of your application and download and print the PDF version of your NZeTA visa. This PDF is your officially granted visa and contains all the necessary information for the New Zealand immigration service.
It is important that you double-check that your details are correct in the document. In particular, check that all names and passport details of all travellers are correct, because if there are any mistakes, the NZeTA is invalid.
It is advisable to print out the visa, even though it is not compulsory. If you carry a printed version of your NZeTA with you, you can be assisted more quickly upon arrival in New Zealand if you are selected for a random check.
- I did not receive my NZeTA yet, what now?
You will receive an e-mail after you have paid for the visa and after your photograph has been approved. The emails contain a link to your personal status page, where you can check the status of your application at any time.
Has your NZeTA not been granted within the expected time frame? The status page will indicate when it is wise to contact us. The approval times indicated on this website are average approval times. There is no guarantee that your visa will actually be granted within that time frame. It may happen, for example, that the immigration service carries out a random check which delays the application process. So if your application is being processed longer than average, this doesn't mean that your application has a higher chance of being rejected.
Did you submit a group application? The individual applications within a group application will be assessed individually by the immigration service. As a result, some individuals within a group application may receive their visa earlier or later than the rest.
Did you not receive an email? Always check the folder with unwanted messages in your e-mail programme. This is usually called the spam box or junk folder. You can't find an e-mail with the subject ‘NZeTA application New Zealand receivedʼ? Then you can check the status of your application on this page.
- Can I still change the data in my application?
In most cases, there is no need to do any changes, and you can travel to New Zealand without worry. Your NZeTA only becomes invalid if the details in the passport you are travelling with do not match the passport details filled in on the visa application form. In this case, you have to notify the immigration department or JBVisas.com about any correction, or submit an entirely new NZeTA application.
- My name is listed incorrectly on my NZeTA, what now?
Do you have an accent or punctuation mark in your name? For example, an ü, ä, ö, ç, é, è, ê, ñ or ß? Then your name will be corrected automatically and displayed differently than you are used to. Special characters in the name, such as umlauts, are not accepted by the immigration service’s system. Therefore, the name is converted as it appears in the machine-readable part of the passport. These are the two lines containing many “<<<” characters, at the very bottom of the plastic or laminated page in your passport. The top of these two lines contains your name (right after the country code). Is your name spelled here as it is on your NZeTA? Then everything is fine, and you can travel to New Zealand without any problems.
Is the spelling error not because of an accent or punctuation mark? Then you probably entered your name incorrectly in the application form yourself. In this case, your NZeTA is invalid. Is the name of another person on your NZeTA or is your name incomplete? This may be due to the automatic completion function of your browser. It is your responsibility to check on the verification page, just before you pay, that all details are listed correctly.
- I cannot check in, what now?
Has your NZeTA application been approved, but are you still unable to check in with the airline? This is probably due to the fact that your passport details were not filled in correctly when you checked in or when you applied for your NZeTA.
Your passport details are: your date of birth, place of birth, sex, the date of issue and expiry, your full name and passport number.
Are your passport details listed correctly on your NZeTA? Then you must contact your airline company. It is likely that there is an error in the passport details linked to your flight ticket. The airline company can fix this, allowing you to still check in.
Are your passport details not listed correctly on your NZeTA? In this case, you must pass on any corrections to the immigration department or JBVisas.com, or submit a new NZeTA application.
Are your passport details listed correctly on your NZeTA and have they been correctly communicated to the airline? You are probably not able to check in because a fellow travellerʼs passport details are causing problems. If you try to check in at the same time, your fellow travellerʼs incorrect passport details may prevent you from checking in as well.
- What if my application is rejected?
In most cases, NZeTA applications are approved within an average of 5 days. It is extremely rare for an NZeTA application to be rejected, and it is difficult to find out the reason for a rejection, as the New Zealand immigration service never indicates why an application was rejected. Possible reasons for a rejection are:
• You made a mistake in the application form
• You provided incorrect information in the application form
• You are already in New Zealand (illegally)
• You have at some point been imprisoned for a period of at least 5 years
• You have been given a custodial sentence of at least 12 months in the last 10 years
• You are (also) a New Zealand national
• You have at some point been deported from a country
• You are suspected of being a member of a terrorist group
• You are part of a racist group or have made racist statements in public
• Immigration authorities suspect that you are about to commit an offence in New Zealand, are a threat to public order or are a potential risk to the security of the country
• Immigration authorities suspect that you have a reason for travelling to New Zealand other than what is stated in your application form
• You are in a poor state of health
What you can do if your application has been rejected
Check whether you have correctly filled in all the details in the application form. Did you find an error, for example, in the passport data? Then you can reapply for an NZeTA with the correct data. Did you not find any mistakes? In this case, there is little point in submitting a new application, as it will probably be rejected again.
Has your NZeTA application been rejected, but do you still want to travel to New Zealand?
You always have the option of applying for a visitor visa for New Zealand, even if your NZeTA application has been rejected. It takes longer and costs more to apply for a visitor visa. You can contact the New Zealand immigration service for this.
In the extremely rare case that your NZeTA application is rejected, you will receive a full refund of the purchase cost of the visa. This does not apply to travellers whose NZeTA applications have already been rejected before. JBVisas.com cannot be held responsible for any damage resulting from a rejected NZeTA application or an NZeTA that not granted in time. You can read more about this in the General Terms and Conditions.
- Can I extend an NZeTA?
No, an NZeTA cannot be extended. If your NZeTA is not valid long enough for your planned trip and stay in New Zealand, apply for a new visa prior to your trip. Your NZeTA must be valid throughout your stay in New Zealand. Do you have a UK passport and do you want to stay in New Zealand for more than 6 consecutive months? Then you must use a different visa type. If you hold an Irish passport or the passport of another country, you may stay in New Zealand for no longer than 3 consecutive months.
Apply for a new NZeTA here
- Can I still cancel my NZeTA application?
The application can be cancelled until it has been processed by New Zealand Immigration. Once you have completed the payment and provided the necessary documents, your application will usually be handed over to the immigration service shortly after. Once the immigration service has received your application, it is not possible to cancel it.
Most clients want to receive their visa as quickly as possible, so there is no cooling-off period or withdrawal period. This is also stated in the general terms and conditions which you agreed to by checking the box when completing your application.