-
I haven't received an e-mail yet. What should I do?
After you make the payment, you will be sent a confirmation by e-mail. In some cases, it may take up to a day until you receive this e-mail. Has it been more than one day and have you still not received an e-mail? Please check the spam or junk folder of your e-mail first. If you cannot find an e-mail by JBVisas.com in your spam either, you can look up the status of your application on the contact page. You can find the contact details of the customer service on the same page.
-
The confirmation e-mail contains incorrect details. What should I do?
To protect your personal information, the confirmation e-mail only contains a part of the details you submitted. This is completely normal and should not worry you. Read the details carefully. If you spot any errors, you can contact the customer service. You can change the details until your application is forwarded to Cambodia’s immigration service. This happens right after JBVisas.com accepts your documents.
-
How do I receive the visa?
The visa is issued in PDF format. Once your application has been fully processed, you receive an e-mail and a text message. The e-mail contains information about how you can download your visa. You must print the visa twice and carry both copies during your trip.
-
Can I change my documents or details?
You can change your documents or details until your application has been forwarded to Cambodia’s immigration service. This happens almost immediately after your documents have been accepted by JBVisas.com. You receive a confirmation by e-mail once your documents are approved. The easiest way to make changes is to reply to an e-mail that you received from JBVisas.com. You will always receive a response within one working day. If you send your e-mail during office hours, you will receive a response within a few hours. In urgent situations, you can call the customer service.
After your documents are accepted, there is usually no way to edit your details any more. However, this is not always necessary, either. JBVisas.com checks and corrects frequently made errors based on the passport scan you submitted. Read the answer to the question ‘My visa contains an error. What should I do?’ to find out which mistakes can be problematic, and what you can do to correct them.
-
Can I cancel my application?
You can cancel your application until you have submitted your documents and your documents have been accepted by a visa expert at JBVisas.com. You can respond to an e-mail you received from JBVisas.com to cancel your application.
Right after your documents are accepted, your application is forwarded to Cambodia’s immigration service. From that moment onwards, you can no longer cancel an application. Most travellers want to receive their visa as soon as possible. Therefore, there is no cooling-off or withdrawal period. This is included in the general terms and conditions you agreed to by ticking the box before making the payment.
-
My application is still pending after a long time. What should I do?
Visa applications for Cambodia are processed in 7 days on average. Urgent applications are processed in only 4 days on average. These are average values which cannot be guaranteed. Therefore, some visa applications may experience delays. The average delivery time begins once your documents have been accepted by JBVisas.com. Your application is then sent to Cambodia’s immigration service, after which JBVisas.com can no longer influence the speed at which your application is processed.
Are you travelling to Cambodia in more than 30 days? Then your application is put on hold. This is done to prevent your visa from expiring before your planned arrival in Cambodia. 30 days before your expected arrival date, you will receive an e-mail with instructions about how to submit the required documents. Your application will be processed right after, so you will receive your visa on time.
Has your application been pending for an above-average amount of time and are you leaving on short notice? Check your personal status page and your e-mail first. You might have received an update about your application. If you have not received anything yet, you can contact the customer service. A visa expert of JBVisas.com can check whether your application is complete, and whether it has been forwarded to the immigration service. There is no way to influence the speed at which the immigration service processes applications. A high workload, public holidays and sample checks may cause delays. Most applications are still processed on time, however.
-
My application has been rejected. What should I do?
Visa applications for Cambodia are rarely rejected. If your application is rejected, it is not always easy to find out the reason for that. Most rejections are caused by one of these reasons:
• You made an error while filling in the application form
• Your documents do not meet the requirements
• You do not meet the visa requirements
• Cambodia’s immigration service has reason to believe you are a risk for public security
If you know that the rejection is caused by erroneous documents or data, you may submit a new visa application with correct documents and data. A new application will most likely be approved, but do this at your own risk. If your application was rejected for another reason, you should not try to submit a new application, as it will most likely be rejected. In that case, you are advised to contact the Cambodian embassy.
-
My visa contains an error. What should I do?
It is not possible to change the details of a visa after it has been issued. Luckily, it is not always necessary to make changes, as the visa is often still valid, regardless of a mistake. The visa is still valid if there is an error in the contact details. This means that it is not a problem if you filled in a wrong address, telephone number or e-mail address. Your visa also remains valid if you moved homes in the meantime.
Also, it is usually not a problem if your travel plans have changed. You may arrive at another location in Cambodia than the one you entered in the application form. However, your actual arrival location must be included in the list of permitted entry locations. You may also stay at another place than originally planned. Finally, you may also change your travel data, as long as you arrive in Cambodia within the validity term of your visa.
The following mistakes are a problem and mean that your visa is invalid:
• Your passport number is incorrect
• Your name does not correspond with the spelling of your name in the machine-readable zone (MRZ) of your passport
• Your nationality is incorrect
• Your date of birth is incorrect
• The gender on the visa does not correspond with the gender in your passport
• There is another person’s photograph on your visa
• You travel to Cambodia after the expiry date of your visa
If any of these apply to you, your visa is invalid. It is not possible to change the details afterwards. The only way to correct a mistake is to apply for a new visa.
Apply for a new visa for Cambodia here
-
Can I extend my visa?
You can extend your visa in Cambodia, allowing you to stay in the country for up to 60 days. You can apply for an extension yourself at the immigration office in Phnom Penh, or you can let a company in Cambodia arrange the extension for you. JBVisas.com cannot assist you with this. You can find more information about extending the visa on the page about the geldigheidsduur.